Project Background:
Sungrade Solar was a 2 year old company that sells and installs solar panels in the residential California market. Having built a basic platform to support their mobile sales force, they quickly realized it was not intuitive or scalable. My challenge was to design a turnkey solution for a mobile sales team to qualify and manage prospects in a highly competitive industry.
Key Challenges:
Domain Knowledge, Extracting Mental Models from Sales Team, Reimagining Workflows
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, Atomic UI Library Production, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Sole Researcher and UI/UX Designer
Project Background:
Sungrade Solar was a 2 year old company that sells and installs solar panels in the residential California market. Having built a basic platform to support their overseas Sales Support team, they quickly realized it was not intuitive or scalable. My challenge was to design a dashboard for Sales Support team to track and complete incoming leads in an efficient manner.
Key Challenges:
Domain Knowledge, Fluid Business Requirements, Reimagining Workflows, International User Base
Process:
Directed Interviews, Task Analysis, Research Insights, Persona Development, Atomic UI Library Production, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Sole Researcher and UI/UX Designer
Project Background:
The Friends Research Institute (“Client”) have developed Getting OFF (“GO”), an evidence-based intervention for gay and bisexual methamphetamine users who wish to quit. The in-person, counselor-led GO intervention has been tested and disseminated by this project team for over 20 years; Client wanted to develop a standalone, self-directed mobile version of the program. Client has evaluated an early prototype of this mobile intervention, conducted formative research with the target population, and articulated a clear vision for the next generation of GO app functionality and user experience.
Key Challenges:
Design a game-like experience, Reduce or eliminate open-ended text fields, Utilize persuasive media strategies to maximize engagement
Process:
Analyzed Research and Requirements from Client, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Lead UI/UX Designer
Project Background:
Safety and customer satisfaction are the highest priority at Waste Management. My goal was to design a tablet based application that allowed route managers to track, monitor and assist their colleagues during waste collection operations. By empowering route managers to enforce safety standards and arming them with the data required to keep their fleet on schedule, Waste Management continues to make progress towards their overriding company goals.
Key Challenges:
Domain Knowledge, Undefined Roadmap, Stakeholder Consensus
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, Wireframes, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Sole Researcher and UI/UX Designer
Project Background:
Riviera spent 15+ years building an application suite to fix modern recruiting. They deliver an insightful approach which streamlines the end-to-end recruiting process and unifies the interactions between recruiters, clients, and job seekers on one collaborative platform. My challenge was to design a mobile app that allowed potential candidates to onboard and quickly be matched and apply to jobs in the Riviera ecosystem while striving to make the entire process as transparent as possible.
Key Challenges:
Tight Deadline, Undefined Roadmap, Limited Budget
Process:
Directed & Ethnographic Interviews, Task Analysis, Research Insights, Persona Development, High Fidelity Mockups, Empathy Mapping, User Journeys, Prototypes, Front End Development
Involvement:
Lead UI/UX Designer and Researcher, Front End Developer
Project Background:
Consistency and consensus are a huge challenge in any large organization. Many of Verizon’s enterprise product offerings often had different interfaces and experiences which resulted in broken and frustrating experience for customers. Our challenge was to transform multiple product lines into a unified user experience while adhering Verizon’s recently released Enterprise Style Guide.
Key Challenges:
Domain Knowledge, Complicated Workflows, Stakeholder Consensus, Obtaining Source of Truth
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, Wire Frames, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Team Researcher and UI/UX Designer
Project Background:
Consistency and consensus are a huge challenge in any large organization. Many of Verizon’s enterprise product offerings often had different interfaces and experiences which resulted in broken and frustrating experience for customers. Our challenge was to transform multiple product lines into a unified user experience while adhering Verizon’s recently released Enterprise Style Guide.
Key Challenges:
Domain Knowledge, Complicated Workflows, Stakeholder Consensus, Obtaining Source of Truth
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, Wire Frames, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Team Researcher and UI/UX Designer
Background:
SugarCRM was founded in 2004 and produces the web application Sugar, a customer relationship management system. As one the first hires after being funded, I championed design thinking and led the effort to evolve and refine Sugar’s best-in-class user experience.
Key Challenges:
Fluid Business Requirements, Design Thinking Integration, Team Growth and Mentorship
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, High Fidelity Mockups, Empathy Mapping, User Journeys, Prototypes
Involvement:
Lead UI/UX Designer and Researcher, Front End Developer
Project Background:
After a few false starts with their website redesign project, Baylor choose Decode Digital, a Houston based Advertising/Design Agency to execute their vision for the future. My challenge was to design a persona driven website that would allow visitors to quickly access relevant content buried beneath layers of hierarchy.
Key Challenges:
Complex IA, Stakeholder Consensus, Tight Timeline
Process:
Client Supplied User Research, Research Insights, Persona Development, Wire Frames, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Sole UI/UX Designer
Project Background:
Consistency and consensus are a huge challenge in any large organization. Many of Verizon’s enterprise product offerings often had different interfaces and experiences which resulted in broken and frustrating experience for customers. Our challenge was to transform multiple product lines into a unified user experience while adhering Verizon’s recently released Enterprise Style Guide.
Key Challenges:
Domain Knowledge, Complicated Workflows, Stakeholder Consensus, Obtaining Source of Truth
Process:
Ethnographic & Directed Interviews, Task Analysis, Research Insights, Persona Development, Wire Frames, High Fidelity Mockups, User Journeys, Prototypes
Involvement:
Team Researcher and UI/UX Designer
Background:
HiveDrive is a personal project aimed to improve communications and logistics while driving with a group of vehicles.
